Exchange Policy for Azeax

                                                                              Replacement/Exchange Order Policy

Buyer may rase for Replacement request for following reasons for deficiency of orders/products/items of the order shipment. Replacement will be applied on same Product/item/order as per the buyer’s order.

Replacement/Exchange On Products

1.      Buyer can raise the request for replacement on the issue of delivered shipment of wrong products/items/article or in the entire order shipment as per ordered, buyer may replace of entire or partial order of the ordered shipment.

 

2.      Buyer can raise the request for replacement on the issue of missing of some products/items/article or in the entire order, buyer may replace of entire or partial order of the ordered shipment.

 

3.      Buyer can raise the request for replacement on the issue of the missing of some parts/accessories included with the single or entire product/items/article or in the entire order and mentioned in the website and its Mobile Applications on the time of the placement of order, buyer can replace partial shipment or entire order of the ordered shipment.

 

4.      Buyer can raise the request for replacement on defective/broken/damaged products/items/article or in the order, buyer can replace the entire or partial order of the ordered shipment.

 

5.      Buyer can raise the request for replacement on issue of the dirty/unhygienic products/item/article/Product Brand Packing (apart from Seller’s Packing) occurred in single or some products/items/article or in the entire order, buyer can replace the entire or partial order of the ordered shipment.

 

6.      Buyer can raise the request for replacement on issue of the used/unsealed or damaged product Brand Packing apart from Seller’s Packing of products/items/article in singe or some products/item/article or in the entire order, buyer can replace the entire or partial order of the ordered shipment.

Time line of Replacement/Exchange of Order on issue of products

Buyer cane raise the request for replacement/Exchange with in the time line of 2 (Two) Days with respect to the mentioned issues.

Note- At the time of raising the Replacement/Exchange request, Buyer will be required to provide appropriate documents/ information at the time of submission or post submission of the claim/ dispute in support of its claim. These documents/ proof may include without limitation:

Images of the Product(s) indicating the issue in the Product/ shipment delivered. The images need to capture the following:

a.      the shipping label with Order ID

b.     Order details

c.      packed shipment

d.     issue observed by you in the Product

e.      damages to the Product

f.       the IMEI number (in case the Product is a mobile phone);

Unboxing/ normal video clip indicating the issues in the Product/ shipment delivered. The video clip needs to capture all sides of the package, order details, shipping label, quantity of the Product, damages in the Product, IMEI number (in case of mobile phones), any tampering with the outer box etc.;

Copy of bill/ tax invoice for the Product received.

If we require any further information or clarification from the Buyer, Third Party Service Provider(s) contact you.

Replacement /Exchange on Packing

1.      Buyer can raise the request for replacement on unsealed/not properly sealed, unhygienic, dirty, opened/partially opened, unpacked, damaged or unboxed Packing of products/items/article of order shipment, buyer can replace the entire or partial order of the ordered shipment.

 

2.      Buyer can raise the request for replacement on or not as per regulatory guidelines of Azeax or government norms and guidelines issued by government regulatory authorities, buyer can replace the entire or partial order of the ordered shipment.

Time line of Replacement/Exchange of Order on issue on Packing

Buyer cane raise the request for Replacement/Exchange on the Time of Delivery and if in any case Replacement/Exchange is not possible Buyer have option with the Return Order section the order with respect to the mentioned issues.

Note- At the time of raising the Replacement/Exchange request, Buyer will be required to provide appropriate documents/ information at the time of submission or post submission of the claim/ dispute in support of its claim. These documents/ proof may include without limitation:

Images of the Shipment/Shipments/Partial Shipment for Replacement/Exchange indicating the issue in the Shipment delivered. The images need to capture the following

a.      the shipping label with Order ID

b.     Order details

c.      packed shipment

d.     issue observed by you in the Shipment

e.      damages to the Product (if visible)

If we require any further information or clarification from the Buyer, Third Party Service Provider(s) contact you.

Note- If in any case replacement/exchange with the exact same product is not possible by seller then refund will be issued to buyer.

Replacement will be done by the same seller and seller has exact same item in the stock.