Return Policy

                                        Azeax Return Order Policy

Buyer may rase for Return request for following reasons for deficiency of orders/products/items of the order shipment. Return will be applied on same Product/item/order as per the buyer’s order.

Return on Products

1.      Buyer can raise the request for Return on the issue of delivered shipment of different/wrong products/items/article as ordered from listed in Azeax web portal and application in the entire order shipment as per ordered, buyer may replace of entire or partial order of the ordered shipment.

 

2.      Buyer can raise the request for Return on the issue of defective products/items/article in some or in the entire order, buyer may replace of entire or partial order of the ordered shipment.

 

3.      Buyer can raise the request for Return on the issue of the missing of some parts/accessories included with the single or entire product/items/article or in the entire order and mentioned in the website and its Mobile Applications on the time of the placement of order, buyer can replace partial shipment or entire order of the ordered shipment.

 

4.      Buyer can raise the request for Return on broken/damaged products/items/article or in the order, buyer can replace the entire or partial order of the ordered shipment.

 

5.      Buyer can raise the request for Return on issue of the dirty/unhygienic products/item/article/Product Brand Packing (apart from Seller’s Packing) occurred in single or some products/items/article or in the entire order, buyer can replace the entire or partial order of the ordered shipment.

 

6.      Buyer can raise the request for Return on issue of the used/unsealed or damaged product Brand Packing apart from Seller’s Packing of products/items/article in singe or some products/item/article or in the entire order, buyer can replace the entire or partial order of the ordered shipment.

Replacement /Exchange on Packing

a.      Buyer can raise the request for Return on unsealed/not properly sealed, unhygienic, dirty, opened/partially opened, unpacked, damaged or unboxed Packing of products/items/article of order shipment, buyer can return the entire or partial order of the ordered shipment.

 

b.     Buyer can raise the request for return on or not as per regulatory guidelines of Azeax or government norms and guidelines issued by government regulatory authorities, buyer can replace the entire or partial order of the ordered shipment.

 

Time line of Return of Order on issue of products

Buyer cane raise the request for Return with in the time line of as mentioned in the Return Schedule with respect to the mentioned issues.

Note- At the time of raising the Return request, Buyer will be required to provide appropriate documents/ information at the time of submission or post submission of the claim/ dispute in support of its claim. These documents/ proof may include without limitation:

Images of the Product(s) indicating the issue in the Product/ shipment delivered. The images need to capture the following:

a.      the shipping label with Order ID

b.     Order details

c.      packed shipment

d.     issue observed by you in the Product

e.      damages to the Product

f.       the IMEI number (in case the Product is a mobile phone);

Unboxing/ normal video clip indicating the issues in the Product/ shipment delivered. The video clip needs to capture all sides of the package, order details, shipping label, quantity of the Product, damages in the Product, IMEI number (in case of mobile phones), any tampering with the outer box etc.;

Copy of bill/ tax invoice for the Product received.

If we require any further information or clarification from the Buyer, Third Party Service Provider(s) contact you.

Note- Make a normal video clip on unboxing to help for claiming Return/Exchange/Refund indicating the issues in the Product/ shipment delivered. The video clip needs to capture all sides of the package, order details, shipping label, quantity of the Product, damages in the Product, IMEI number (in case of mobile phones), any tampering with the outer box etc. Copy of bill/ tax invoice for the Product received. If we require any further information or clarification from the Buyer, Azeax contact you.

Return on Packing

1.      Buyer can raise the request for Return on unsealed/not properly sealed, unhygienic, dirty, opened/partially opened, unpacked, damaged or unboxed Packing of products/items/article of order shipment, buyer can replace the entire or partial order of the ordered shipment.

 

2.      Buyer can raise the request for Return on or not as per regulatory guidelines of Azeax or government norms and guidelines issued by government regulatory authorities, buyer can replace the entire or partial order of the ordered shipment.

Time line of Return of Order on issue on Packing

Buyer cane raise the request for Return on the Time of Delivery and if in any case Return is not possible Buyer have option with the Return Order section the order with respect to the mentioned issues.

Note- At the time of raising the Return request, Buyer will be required to provide appropriate documents/ information at the time of submission or post submission of the claim/ dispute in support of its claim. These documents/ proof may include without limitation:

Images of the Shipment/Shipments/Partial Shipment for Return indicating the issue in the Shipment delivered. The images need to capture the following

a.      the shipping label with Order ID

b.     Order details

c.      packed shipment

d.     issue observed by you in the Shipment

e.      damages to the Product (if visible)

If we require any further information or clarification from the Buyer, Third Party Service Provider(s) contact you.

Note- If in any case Return with the exact same product is not possible by seller then refund will be issued to buyer.

Return will be done by the same seller and seller has exact same item in the stock.

Note- Return will only applicable on following:

The product was not damaged any ways while in your possession;

Product is not different from what was delivered to you;

Product is returned in original condition i.e., with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein.

                                                       Return Schedule

 

Mobiles

Category

Return Policy

 

 

Mobiles

4 Days Returnable/Replacement/Exchange

 

Mobiles are eligible for free Returnable/Replacement/Exchange within 4 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 48 hours of order delivery. Raising a replacement request any time after 48 hours of order delivery will result in your replacement request being rejected.

 

Keep the Mobiles in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Mobile Accessories

4 Days Returnable/Replacement/Exchange

 

Mobile Accessories are eligible for free Returnable/Replacement within 4 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 48 hours of order delivery. Raising a replacement request any time after 48 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Tablets,

4 Days Returnable/Replacement/Exchange

 

Tablets are eligible for free Returnable/Replacement within 4 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 48 hours of order delivery. Raising a replacement request any time after 48 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Gadget Accessories and Work Space

4 Days Returnable/Replacement/Exchange

 

These device/products are eligible for free Returnable/Replacement within 4 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 48 hours of order delivery. Raising a replacement request any time after 48 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

 

Computers

Category

Return Policy

 

 

Laptops

4 Days Returnable/Replacement/Exchange

 

Laptops are eligible for free Returnable/Replacement/Exchange within 4 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 48 hours of order delivery. Raising a replacement request any time after 48 hours of order delivery will result in your replacement request being rejected.

 

Keep the Laptops in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Printers

4 Days Returnable/Replacement/Exchange

 

Printers are eligible for free Returnable/Replacement/Exchange within 4 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 48 hours of order delivery. Raising a replacement request any time after 48 hours of order delivery will result in your replacement request being rejected.

 

Keep the Printers in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Desktops, Monitors, Pen Drives, Hard Drives, Memory Cards, Internet Devices, Computer Accessories, Graphic Cards, CPU, Power Supplies, Motherboards, Cooling Devices, TV cards, Computing Components and Ink

4 Days Returnable/Replacement/Exchange

 

These device/products are eligible for free Returnable/Replacement within 4 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 48 hours of order delivery. Raising a replacement request any time after 48 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Networking Devices

4 Days Returnable/Replacement/Exchange

 

These device/products are eligible for free Returnable/Replacement within 4 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 48 hours of order delivery. Raising a replacement request any time after 48 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Software

3 Days Returnable/Replacement/Exchange

 

Unpacked/Unsealed item non-returnable/non-replaceable

 

These device/products are eligible for free Returnable/Replacement within 3 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 48 hours of order delivery. Raising a replacement request any time after 48 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition as manufacturer packed and sealed, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Speakers & Headphones

Category

Category

 

 

Speakers and Headphones

6 Days Returnable/Replacement/Exchange

 

These device/products are eligible for free Returnable/Replacement within 4 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 72 hours of order delivery. Raising a replacement request any time after 72 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Office & Stationery Supplies

Category

Return Policy

 

 

Office & Stationery Supplies

6 Days Returnable/Replacement/Exchange

 

These device/products are eligible for free Returnable/Replacement within 6 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 72 hours of order delivery. Raising a replacement request any time after 72 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

TV, Appliances & Electronics

Category

Return Policy

 

 

Televisions, Large Appliances like Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave

6 Days Returnable/Replacement/Exchange

 

These device/products are eligible for free Returnable/Replacement within 6 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 72 hours of order delivery. Raising a replacement request any time after 72 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Digital Cameras, Camera Lenses, Camera Accessories, Security cameras & Home Theatres

6 Days Returnable/Replacement/Exchange

 

These device/products are eligible for free Returnable/Replacement within 6 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 72 hours of order delivery. Raising a replacement request any time after 72 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Home appliances (like Fans, Coolers, Water Heaters, Irons, Air purifiers, Humidifiers, Vacuums, etc.)

6 Days Returnable/Replacement/Exchange

 

These device/products are eligible for free Returnable/Replacement within 6 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 72 hours of order delivery. Raising a replacement request any time after 72 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Kitchen

Category

Return Policy

 

 

Kitchen

6 Days Returnable/Replacement/Exchange

 

These device/products are eligible for free Returnable/Replacement within 6 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 72 hours of order delivery. Raising a replacement request any time after 72 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

All kitchen appliances (like Mixer grinders, Juicers, Blenders, Food Processors, Toasters, Induction, Rice Cookers, Oven toaster grills, etc.)

6 Days Returnable/Replacement/Exchange

 

These device/products are eligible for free Returnable/Replacement within 6 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 72 hours of order delivery. Raising a replacement request any time after 72 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Home Improvement

Category

Return Policy

 

 

All home improvement supplies (drilling machines & accessories), Mopping supplies, Ladders (step & telescopic), fasteners & hooks etc

6 Days Returnable/Replacement/Exchange

 

These device/products are eligible for free Returnable/Replacement within 6 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 72 hours of order delivery. Raising a replacement request any time after 72 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

All Cleaning, Painting & Decor supplies (like mops/brooms, dustpans, paints, brushes, wallpapers, wall paintings etc.)

6 Days Returnable/Replacement/Exchange

 

These device/products are eligible for free Returnable/Replacement within 6 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 72 hours of order delivery. Raising a replacement request any time after 72 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

All Plumbing, Kitchen & Bath fixtures (like Taps, Faucets, Bath hardware, sinks etc.), Safety & Security systems (Safes, Home security systems, Door locks), Sweeping cloths & wipes, Hot water dispensers, Building materials, Dimmer & Lighting controls, cord & power management etc.

6 Days Returnable/Replacement/Exchange

 

These device/products are eligible for free Returnable/Replacement within 6 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 72 hours of order delivery. Raising a replacement request any time after 72 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Home

Category

Return Policy

 

 

Home

6 Days Returnable/Replacement/Exchange

 

These device/products are eligible for free Returnable/Replacement within 6 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 72 hours of order delivery. Raising a replacement request any time after 72 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Wax candles, Wall stickers

6 Days Returnable/Replacement/Exchange

 

These device/products are eligible for free Returnable/Replacement within 6 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 72 hours of order delivery. Raising a replacement request any time after 72 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Furniture

6 Days Returnable/Replacement/Exchange

 

These device/products are eligible for free Returnable/Replacement within 6 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 72 hours of order delivery. Raising a replacement request any time after 72 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Pet Supplies

Category

Return Policy

Pet – Habitats & Supplies, Apparel & Leashes, Training & Behaviour Aids, Toys, Aquarium Supplies such as Pumps, Filters and Lights

6 Days Returnable/Replacement/Exchange

 

These device/products are eligible for free Returnable/Replacement within 6 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 72 hours of order delivery. Raising a replacement request any time after 72 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Harnesses, aquarium supplies and Pet Grooming Aids

6 Days Returnable/Replacement/Exchange

 

These device/products are eligible for free Returnable/Replacement within 6 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 72 hours of order delivery. Raising a replacement request any time after 72 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Pet Food, Pet Shampoos and Conditioners, Pest Control

3 Days Returnable/Replacement/Exchange

 

Unpacked/Unsealed item non-returnable/non-replaceable

 

These device/products are eligible for free Returnable/Replacement within 3 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 48 hours of order delivery. Raising a replacement request any time after 48 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition as manufacturer packed and sealed, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Video Games

Category

Return Policy

 

 

Video Games (Games)

3 Days Returnable/Replacement/Exchange

 

Unpacked/Unsealed item non-returnable/non-replaceable

 

These device/products are eligible for free Returnable/Replacement within 3 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 48 hours of order delivery. Raising a replacement request any time after 48 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition as manufacturer packed and sealed, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Video Games (Accessories)

4 Days Returnable/Replacement/Exchange

 

These device/products are eligible for free Returnable/Replacement within 4 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 48 hours of order delivery. Raising a replacement request any time after 48 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Gaming Consoles

4 Days Returnable/Replacement/Exchange

 

These device/products are eligible for free Returnable/Replacement within 4 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 48 hours of order delivery. Raising a replacement request any time after 48 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Musical Instruments

Category

Return Policy

 

 

Musical Instruments

4 Days Returnable/Replacement/Exchange

 

These device/products are eligible for free Returnable/Replacement within 4 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 48 hours of order delivery. Raising a replacement request any time after 48 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Books

Category

Return Policy

 

 

Books

6 Days Returnable/Replacement/Exchange

 

Unpacked/Unsealed item non-returnable/non-replaceable

 

These device/products are eligible for free Returnable/Replacement within 6 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 48 hours of order delivery. Raising a replacement request any time after 48 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition as manufacturer packed and sealed, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Toys and Baby Products

Category

Return Policy

 

 

Toys

6 Days Returnable/Replacement/Exchange

 

These device/products are eligible for free Returnable/Replacement within 6 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 72 hours of order delivery. Raising a replacement request any time after 72 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Baby: Bathing and Accessories including FMCG; Diapering (Pads, Covers, Nappy Liners, Wet Wipes); Feeding Bottles, Breastfeeding products, Teethers; Baby Personal Care; Baby Hair & Skin Care Products

3 Days Returnable/Replacement/Exchange

 

Unpacked/Unsealed item non-returnable/non-replaceable

 

These device/products are eligible for free Returnable/Replacement within 3 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 48 hours of order delivery. Raising a replacement request any time after 48 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition as manufacturer packed and sealed, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Baby: Toys, Prams, Strollers, Carriers; Baby Utensils & Feeding Sets, Baby Apparel, Diaper Bags; Baby Furniture, Nursery Decor

6 Days Returnable/Replacement/Exchange

 

These device/products are eligible for free Returnable/Replacement within 6 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 72 hours of order delivery. Raising a replacement request any time after 72 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Garden & Outdoors

Category

Return Policy

 

 

Garden & Outdoors

6 Days Returnable/Replacement/Exchange

 

These device/products are eligible for free Returnable/Replacement within 6 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 72 hours of order delivery. Raising a replacement request any time after 72 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Fertilizers, Seeds

3 Days Returnable/Replacement/Exchange

 

Unpacked/Unsealed item non-returnable/non-replaceable

 

These device/products are eligible for free Returnable/Replacement within 3 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 48 hours of order delivery. Raising a replacement request any time after 48 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition as manufacturer packed and sealed, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Sports & Fitness

Category

Return Policy

 

 

Sports & Fitness

6 Days Returnable/Replacement/Exchange

 

These device/products are eligible for free Returnable/Replacement within 6 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 72 hours of order delivery. Raising a replacement request any time after 72 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Aerobic Training Machines like Treadmills, Exercise Bikes, Home Gyms/ Multi Gyms, Activity Trackers, Ellipticals, Camping furniture, Bicycles        

6 Days Returnable/Replacement/Exchange

 

These device/products are eligible for free Returnable/Replacement within 6 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 72 hours of order delivery. Raising a replacement request any time after 72 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

All inner apparel, socks, gym supporters, guards, swimsuits

3 Days Returnable/Replacement/Exchange

 

Unpacked/Unsealed item non-returnable/non-replaceable

 

These device/products are eligible for free Returnable/Replacement within 3 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 48 hours of order delivery. Raising a replacement request any time after 48 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition as manufacturer packed and sealed, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Beauty

Category

Return Policy

 

 

Beauty

3 Days Returnable/Replacement/Exchange

 

Unpacked/Unsealed item non-returnable/non-replaceable

 

These device/products are eligible for free Returnable/Replacement within 3 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 48 hours of order delivery. Raising a replacement request any time after 48 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition as manufacturer packed and sealed, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement

 

Personal Care

Category

Return Policy

 

 

Personal Care: Oral Care (Toothbrushes, toothpastes, mouthwashes etc); Feminine Hygiene (Sanitary Pads, Panty Liners, Menstrual Cups etc.); Shaving and Hair Removal (Men’s Shaving – Razors, Blades, Shaving Foams, Brushes etc.; Men’s Beard Care – Beard Oil, Beard Serum etc.; Women’s Hair Removal – Wax Strips, Creams, Razors etc)

 

3 Days Returnable/Replacement/Exchange

 

Unpacked/Unsealed item non-returnable/non-replaceable

 

These device/products are eligible for free Returnable/Replacement within 3 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 48 hours of order delivery. Raising a replacement request any time after 48 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition as manufacturer packed and sealed, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement

 

Health

Category

Return Policy

 

 

Sports Nutrition (Whey Protein Powders and related Diet Supplements)

6 Days Returnable/Replacement/Exchange

 

Unpacked/Unsealed item non-returnable/non-replaceable

 

These device/products are eligible for free Returnable/Replacement within 6 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 48 hours of order delivery. Raising a replacement request any time after 48 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition as manufacturer packed and sealed, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement

Mobility and Disability Aids, Joint Supports, Wheelchairs etc.

6 Days Returnable/Replacement/Exchange

 

These device/products are eligible for free Returnable/Replacement within 6 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 72 hours of order delivery. Raising a replacement request any time after 72 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Family Nutrition: (Infant Baby Food, Toddlers’ and Kids’ Health Drinks)

3 Days Returnable/Replacement/Exchange

 

Unpacked/Unsealed item non-returnable/non-replaceable

 

These device/products are eligible for free Returnable/Replacement within 3 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 48 hours of order delivery. Raising a replacement request any time after 48 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition as manufacturer packed and sealed, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement

Vitamin and Mineral Supplements: (Core Letter Vitamins, Multi-Vitamins)

3 Days Returnable/Replacement/Exchange

 

Unpacked/Unsealed item non-returnable/non-replaceable

 

These device/products are eligible for free Returnable/Replacement within 3 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 48 hours of order delivery. Raising a replacement request any time after 48 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition as manufacturer packed and sealed, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement

Health Care Products: Ayurveda Products, Pain Relief Products, Herbal Supplements, Medical Supplies, Adult Diapers

3 Days Returnable/Replacement/Exchange

 

Unpacked/Unsealed item non-returnable/non-replaceable

 

These device/products are eligible for free Returnable/Replacement within 3 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 48 hours of order delivery. Raising a replacement request any time after 48 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition as manufacturer packed and sealed, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement

Contact Lenses and Related Products

3 Days Returnable/Replacement/Exchange

 

Unpacked/Unsealed item non-returnable/non-replaceable

 

These device/products are eligible for free Returnable/Replacement within 3 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 48 hours of order delivery. Raising a replacement request any time after 48 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition as manufacturer packed and sealed, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement

 

Personal Care

Category

Return Policy

 

 

Personal Care Appliances

4 Days Returnable/Replacement/Exchange

 

These device/products are eligible for free Returnable/Replacement within 4 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 48 hours of order delivery. Raising a replacement request any time after 48 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Personal Care Appliances: Oral Care Products and Appliances

4 Days Returnable/Replacement/Exchange

 

These device/products are eligible for free Returnable/Replacement within 4 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 48 hours of order delivery. Raising a replacement request any time after 48 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Grocery & Gourmet & Household Supplies

Category

Return Policy

 

 

Grocery & Gourmet

3 Days Returnable/Replacement/Exchange

 

Unpacked/Unsealed item non-returnable/non-replaceable

 

These device/products are eligible for free Returnable/Replacement within 3 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 48 hours of order delivery. Raising a replacement request any time after 48 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition as manufacturer packed and sealed, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement

Household Supplies: Laundry Products (Detergents, Fabric Conditioners), Household Cleaners (Toilet Cleaners, Floor Cleaners, Hand washes, Tissues), Air Fresheners (Sprays, Gels) etc.

 

3 Days Returnable/Replacement/Exchange

 

Unpacked/Unsealed item non-returnable/non-replaceable

 

These device/products are eligible for free Returnable/Replacement within 3 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 48 hours of order delivery. Raising a replacement request any time after 48 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition as manufacturer packed and sealed, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement

 

Clothing and Accessories

Category

Return Policy

 

 

Clothing and Accessories

6 Days Returnable/Replacement/Exchange

 

These device/products are eligible for free Returnable/Replacement within 6 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 72 hours of order delivery. Raising a replacement request any time after 72 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Men & Women innerwear, Men's Vests, Women's Lingerie, Swimwear, Socks & hosiery

4 Days Returnable/Replacement/Exchange

 

These device/products are eligible for free Returnable/Replacement within 4 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 48 hours of order delivery. Raising a replacement request any time after 48 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Shoes

Category

Return Policy

 

 

Shoes and Accessories

6 Days Returnable/Replacement/Exchange

 

These device/products are eligible for free Returnable/Replacement within 6 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 72 hours of order delivery. Raising a replacement request any time after 72 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Eyewear

Category

Return Policy

 

 

Eyewear

6 Days Returnable/Replacement/Exchange

 

These device/products are eligible for free Returnable/Replacement within 6 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 72 hours of order delivery. Raising a replacement request any time after 72 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Watches

Category

Return Policy

 

 

Digital Watches & Analog Watches

6 Days Returnable/Replacement/Exchange

 

These device/products are eligible for free Returnable/Replacement within 6 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 72 hours of order delivery. Raising a replacement request any time after 72 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Smartwatches/ Activity Tracker

4 Days Returnable/Replacement/Exchange

 

These device/products are eligible for free Returnable/Replacement within 4 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 48 hours of order delivery. Raising a replacement request any time after 48 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Jewellery

Category

Return Policy

 

 

Fashion /Imitation Jewellery, Silver jewellery & Precious Jewellery

6 Days Returnable/Replacement/Exchange

 

These device/products are eligible for free Returnable/Replacement within 6 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 72 hours of order delivery. Raising a replacement request any time after 72 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Handbags and Luggage

Category

Return Policy

 

 

Backpacks

6 Days Returnable/Replacement/Exchange

 

These device/products are eligible for free Returnable/Replacement within 6 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 72 hours of order delivery. Raising a replacement request any time after 72 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Handbags, Travel Luggage, Wallets & Travel Accessories

6 Days Returnable/Replacement/Exchange

 

These device/products are eligible for free Returnable/Replacement within 6 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 72 hours of order delivery. Raising a replacement request any time after 72 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Car, Motorbike

Category

Return Policy

 

 

Rims, Car Parts & Accessories, Bike Parts & Accessories, Helmets & other Protective Gear, Vehicle Electronics

6 Days Returnable/Replacement/Exchange

 

These device/products are eligible for free Returnable/Replacement within 6 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 72 hours of order delivery. Raising a replacement request any time after 72 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Car Tires, Car Care, Chemicals & Fluids, Engine Oils

4 Days Returnable/Replacement/Exchange

 

These device/products are eligible for free Returnable/Replacement within 4 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 48 hours of order delivery. Raising a replacement request any time after 48 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Industrial Supplies

Category

Return Policy

 

 

Fasteners, Industrial Electrical, Lab & Scientific Products, Material Handling Products, Professional Medical Supplies, Tapes, Measure & Inspect Products, Industrial Hardware, Industrial Power & Hand Tools

6 Days Returnable/Replacement/Exchange

 

These device/products are eligible for free Returnable/Replacement within 6 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 72 hours of order delivery. Raising a replacement request any time after 72 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Occupational Health & Safety Products (masks, gloves, safety glasses etc.)

4 Days Returnable/Replacement/Exchange

 

These device/products are eligible for free Returnable/Replacement within 4 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 48 hours of order delivery. Raising a replacement request any time after 48 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Packaging & Shipping Supplies, Industrial adhesive tapes & sealants, Food Service Equipment & Supplies, airflow & air quality meters etc.

6 Days Returnable/Replacement/Exchange

 

These device/products are eligible for free Returnable/Replacement within 6 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 72 hours of order delivery. Raising a replacement request any time after 72 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Lead-acid Batteries

Category

Return Policy

 

 

Lead-acid Batteries

3 Days Returnable/Replacement/Exchange

 

Unpacked/Unsealed item non-returnable/non-replaceable

 

These device/products are eligible for free Returnable/Replacement within 3 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.

 

If in the case that you receive a damaged device/product, Create a replacement request within 48 hours of order delivery. Raising a replacement request any time after 48 hours of order delivery will result in your replacement request being rejected

 

Keep the item in its original condition as manufacturer packed and sealed, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.

 

Company officials may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement